Magenta Moments as a path to shared experiences
T-Mobile's new campaign builds awareness of its Magenta Moments customer experience program and invites customers to pick up gifts of sunglasses and socks through the My T-Mobile app as part of its activation. While an adapted global campaign debuted the new customer programme last September, this time the creative is original. The concept comes from the team at Ticino (Ogilvy) and ties into the new #Belong strategy. The campaign kicked off on 20 May with the launch of a TV spot and will appear online, on social media and in the operator's branches in print and digital formats, in addition to TV.
"Our Magenta Moments customer programme is all about experiences. Experiences that we can have with those we love and feel good with. And when we feel like we don't belong somewhere, like our dad in the spot, there is someone nearby - in our case his daughter - who can help us overcome the uncomfortable feeling and #Belong," says Iva Menclová, interim Head of Marketing Communications, T-Mobile Czech Republic. "Summer is the season of fun and music festivals. The offers in Magenta Moments help bring people together and allow them to experience joyful moments that sometimes they might not expect to experience," adds Menclová.
Magenta Moments is a global customer program offering various benefits and discounts, which has had its Czech version since last September. The programme is available in the My T-Mobile app and provides both benefits directly from the Magenta operator and partner offers in the thematic categories of Food, Travel, Entertainment and Shopping. As part of the limited promotion, customers can currently receive sunglasses and coloured socks as a gift. They can select their reward in the app and then collect it in store.
The story of the spot is based on a real-life insight from the concert and festival scene - a father takes his teenage daughter and her best friends to a rock concert, just like fathers do when their daughters aren't old enough to go out on their own. Humor and the positive emotions of feeling a sense of belonging play a key role in the film.
"Personally, I really enjoy the atmosphere we have managed to create at the festival, literally on a green field. Everything came together beautifully in the end - from the casting and chemistry between the main characters, to the right band with the necessary drive, to the energy under the stage. Every single component of the concert was subordinate to our main goal - to make our story believable, well connected to the service and have a strong ending that can grab the heart," says Michal Pivarči, Creative Director of the Ticino team.
The campaign is designed as a three-phase campaign: the first phase started on 20 May with the launch of a 35-second TV spot and focuses on building awareness of Magenta Moments on a mass scale. In the second, activation phase, communication will be mainly digital and social media to motivate people to get the sunglasses and socks. The final part of the campaign will also run digitally and on social media, and will focus generally on taking advantage of the benefits in the Magenta Moments section of the My T-Mobile app. Digital and print creatives will also be on display throughout the campaign in the operator's branch network.
Credits of the campaign:
Timing: 20. 5. – 30. 6. 2024
Formats: TV, online, point of sale
Creative: Ticino (Ogilvy)
Media: EssenceMediacom
Online Media: Proboston Creative
Production: Boogie films
Director: Luboš Rezler
DOP: Tomáš Kotas
Music: We Can Get It Right Now
Key visual (product): Dany Peschl
Key visual (image): Ondřej Košík
Chief Creative Officer: Mike Martin
Creative Director: Michal Pivarči
Art Director: Francisca Plaza Gonzalez
Copywriter: Ondřej Zvolský, Tatiana Hořavová
Strategy: Kim Hofmanová
Account Management: Matej Paluš, Ethel Hammonsová
Social: Denisa Došlá, Marie Majerová
Production: Veronika Sabová, Jana Brožková
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